ISO 9001 certification supports and provides benefits to both employees and customers. It is effective for not only large businesses but also for smaller businesses that work well when implementing quality management systems.
The organisation benefits include producing an efficient management procedure for senior management, whilst also distributing responsibility across the organisation. It also reduces costs, emphasises deficiencies and is a time efficient system.
The benefits for customers include on time delivery alongside a reduction of complaints or returned products. This is supported by providing a commitment to quality audits.